Returns & Exchanges

At Hyphen, we want you to love your skin. If you are not completely satisfied with your purchase, we offer a 30-day window for hassle-free returns and exchanges on all eligible beauty products.

Return Process

• 1.
  Initiate Your Request

  Log into your Hyphen account and visit the 'Order History' section to select the items you wish to return and receive a prepaid shipping label.

• 2.
  Prepare the Package

  Place the items in their original packaging, ensuring all bottles are securely sealed to prevent leakage during transit.

• 3.
  Ship It Back

  Drop off your package at any authorized carrier location using the provided prepaid label; we will notify you once it reaches our warehouse.

• 4.
  Receive Your Refund

  Once our quality team inspects the returned products, your refund will be processed to your original payment method within 5-7 business days.